Content Quality Analyst, Irrevo | Seattle 24x7

Who: Irrevo
Position: Content Quality Analyst
Where: Seattle

What:? We make content beautiful. How? By understanding what beautiful content means to our clients. Our content optimization resources partner with our clients to provide expertise with technical writing, establishing content quality guidelines, content templates, voice, audience(s), and other content specifications to improve the user experience.

Expertise:

Our professional writing resources come with years of content quality assurance, writing, and editing experience and are experts on many of the top content and knowledge management systems.
We take pride in our ability to understand the scope of the work that needs to be done, quickly develop an understanding of your unique environment, and then deliver results on time and within budget.Responsibilities:

Irrevo is looking for a Content Quality Analyst to join its elite Content Optimization Team. The Content Analyst will have a high degree of visibility with senior management within Irrevo and the clients we support.The Content Analyst will assist in the identification of business requirements around content and knowledge management on an organizational and process level and will work to develop knowledge and expertise in multiple areas relating to such requirements.

Responsibilities:
- Technical Writing of policy and procedures in a technical, high volume environment
- Work with groups and subject matter experts throughout the organization to support individual and local information search and retrieval needs.
- Contribute to, and work in cooperation with, other standards and business process groups throughout the organization.
- Work with clients to establish business objectives for content projects
- Perform content gap analysis on current state procedures and policies to develop future state and single set of process and procedures.
- Define and document Knowledge Management processes, procedures, and identify/track measures
- Participates in the design and configuration of the knowledge management tool
- Develops and manages the data collection process for the knowledge management tool
- Analyze the individual parts of an overall project to form a holistic view of the end state with emphasis on creating and recording new processes, tasks and documentationQualifications:
- Technical background desired ? knowledge of ITIL, networks, servers, etc.
- Proven experience of Knowledge Management processes
- Strong technical writing and copy editing skills
- Experience with the analysis of the individual parts an overall project to form a holistic view of the end state with emphasis on creating and recording new processes, tasks and documentation
- Demonstrated strong organizational skills with attention to detail; strong analytical skills; and strong time management skills
- Experience leading cross functional work teams; delegating responsibilities; providing direction and motivation to others
- Demonstrated experience with identifying, tracking and managing project issues / challenges and ensure they are reported on and resolved in a timely manner
- Demonstrated experience with Service Management tools
- Proven ability to be detail, deadline, and results-oriented
- Ability to manage priorities and workflow
- 5-7 years of experience in content management and/or a process analytical field.

Required Education:
- Bachelors Degree

Requirements:
- Demonstrated proficiency with Microsoft programs including Word, Excel, and PowerPoint.
- Access to internet and proficiency with personal computer (PC)
- Telephone

- This is a contract position and a 3 month assignment / 20 hrs per week

Contact:? lcox@irrevo.com

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Category: Jobs Board, Spotlight Job

Source: http://www.seattle24x7.com/jobsboard/2012/10/11/content-quality-analyst-irrevo/

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